Terms and Conditions

ORDER PROCESS AND PAYMENT TERMS

Ordering and taking delivery of your BOSS CABLE TROLLEYS is a simple 4-step process.

  1. QUOTE: As soon as we get your request, we will review your proposed order, calculate delivery, and seek your approval before proceeding to an order.
  2. INVOICE: Once you approve the final delivered price, we will produce an invoice for the full amount.
  3. PAYMENT: Full payment is required before we proceed with the order.
  4. DELIVERY: If your items are in stock they will be shipped within 7 days. However, if we need to build your trolleys, delivery usually takes around 6-8 weeks.

 

SHIPPING AND DELIVERY TERMS

Unless otherwise arranged, shipping of purchases is added to the purchase price. Customers will be notified of shipping costs prior to an order being formalised and invoiced.

Shipping costs are calculated according to the weight and dimensions of the order and the most economical method and reasonable timeframe will be determined. In some cases we may be able to arrange for customer pickup or local drop-off.

 

WARRANTY AND GUARANTEE

5-YEAR STRUCTURAL WARRANTY

We literally stand behind our trolleys. All trolleys have a 5-Year Structural Warranty on the frame from time of purchase.

WHEEL WARRANTY

Wheels have the Manufacturer's Warranty.

30-DAY MONEY BACK GUARANTEE

If you are not satisfied with the quality and performance of your new BOSS CABLE TROLLEY, you can return it to us within the first 30 days. See Returns and Refunds (below).

RETURNS AND REFUNDS

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may choose not to offer you a full refund or exchange.

You must first contact us prior to returning an item so we can understand the situation and work out next steps.

If you are returning an item because you changed your mind, to be eligible for a return, your item must be unused and in the same condition that you received it. We may also require you to pay for return shipping.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us info@bosscabletrolleys.com.au for questions related to refunds and returns.